Legal Documents

Last updated: July24, 2026

Effective date: July 24, 2026

Welcome to WePlay, provided by WEJOY PTE. LTD., a company incorporated in Singapore (" we ", " us ", or " our ").

These Terms of Service (referred to as the " Terms ") constitute a binding legal agreement between you ("user," "you," "your") and us (including our successors and assigns). WePlay refers to the applications, websites, products, and other services related to WePlay that we offer (collectively, the " Services "). The Terms establish the terms and conditions governing your access to and use of the Services. We strongly advise you to carefully read and fully understand these Terms and their conditions.

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by the Terms. If you do not agree to the Terms, please refrain from accessing or using any of the Services.

Your access to and use of the Services are also subject to our Privacy Policy, Community Guidelines, Child Safety Policy as well as any additional guidelines or rules that may be made available to you from time to time. The terms of these documents will be posted through our Services or otherwise notified to you, and they are incorporated herein by reference.

By accessing or using the Services, you represent that you have the full legal capacity and competence to enter into a binding agreement with us.

These Terms may be provided in multiple languages. In the event of any conflict, where permitted under local law, the English language version of these Terms shall prevail.

You can also access these Terms by the following means:

Settings>About US>Terms of Service

If you have any questions or comments regarding these Terms, please contact us at: support@wejoysg.com

We will be happy to answer your questions.

Arbitration notice: these terms include an arbitration clause and a waiver of rights to bring a class action against us. Except for certain types of disputes mentioned in the arbitration clause, you agree that disputes between us will be resolved through mandatory binding arbitration, and you waive any right to participate in a class-action lawsuit or class-wide arbitration.

Our Services are not intended for children under 13 years of age (or the age required by local law. e.g., 14 years old in South Korea). By accessing and using the Services, you confirm that you are not considered a child in your jurisdiction. If you are not a child but are under the age of 18 or the age of majority (e.g., 19 years old in South Korea) in your jurisdiction (referred to as " Minor "), you may only use the Services with the consent of your parent or legal guardian. Please ensure that your parent or legal guardian has reviewed and discussed these Terms with you. If you are a parent or guardian permitting a Minor to use the Services, you agree to be bound by these Terms. You are responsible for monitoring and supervising the Minor's use of the Services. If a Minor is using the Services and does not have your permission, please contact us immediately at: support@wejoysg.com so that we can disable their access or delete their Account according to your request.

In order to enhance your user experience or improve product safety performance, we may make modifications to the Services from time to time. We reserve the right to change these Terms as necessary in compliance with applicable laws and regulations. We will make reasonable efforts to notify you of any material changes to these Terms. It is your responsibility to regularly review these Terms for such changes. We will also update the "Last Updated" date at the top of these Terms, indicating the effective date of such changes.

By continuing to access or use the Services after the revised Terms become effective, you agree to be bound by them. If you do not agree to the revised Terms, you must cease accessing or using the Services.

(1)Account Creation

In order to access and use the Services, you may be required to create an account (" Account ") with us or login using a third-party account (e.g., your Facebook account). When creating an Account, you must provide us with true, accurate, and up-to-date information. Your Account is strictly for your personal use of the Services, and you are prohibited from sharing or transferring your Account to anyone else or allowing others to access or use your Account. You acknowledge that you are solely responsible (to us or to others) for any activity that occurs under your Account, including any content you post and the consequences that may arise from such activity. To the fullest extent permitted by law, any actions taken under your Account will be considered your own.

You may not maliciously create an account. Maliciously create account includes, but is not limited to creating a account through any software or service other than those provided or expressly licensed by us, or creating a account through any software or service in a non-manual and non-manual manner, or creating more than a reasonable number of accounts on a frequent, batch basis.

(2)Account Security

It is crucial that you keep your Account password confidential and refrain from disclosing it to any one. If you become aware or suspect that a third party has knowledge of your password or has accessed your account, you must immediately notify us at support@wejoysg.com . We will provide you with assistance regarding the security of your Account; However, we do not guarantee successful retrieval of your Account. In such cases, we reserve the right to suspend or terminate the Account or take appropriate measures that we deem necessary to assist you.

To protect the security of your account and ensure compliant operation, the Platform reserves the right to formulate, adjust or restrict the binding and modification rules for different login methods based on factors including security risk control and technical feasibility. Under special circumstances where potential security risks exist or this Agreement is breached, the Platform may take specific administrative measures such as restricting modifications, freezing or terminating your account.

(3)Account Closure

Closure by Us : We retain the right to disable your Account at any time and for any reason, including if you have failed to comply with any provisions of these Terms, or if activities occur on your Account that, in our sole discretion, may cause harm to or impair the Services, infringe upon or violate any third-party rights, or violate any applicable laws or regulations, or if we are acting pursuant to an order of any governmental authority. If we reasonably suspect the use of multiple accounts for improper purposes, we reserve the right to take appropriate action on all related accounts. If you believe this action is mistaken, you may request a review, and we will reassess the situation and provide timely feedback.

Additionally, we may freeze or close your inactive Account if you have not used it for 180 consecutive days.

Closure by You : If you wish to close your account, you can do so by submitting a request for account closure through the Me>Settings>Account Management for account closure in WePlay. Please note that, your Account cannot be closed unless you follow our instructions (e.g., properly handling your virtual items and virtual social connections within your account).

We kindly remind you that if you choose to close your Account, it will result in the loss of access to and use of the Services, and this closure is irreversible. Once your Account is closed, we will delete or de-identify your relevant information.

Please note that, unless otherwise required by law, when an account is terminated for any reason, the Gold and other Virtual Items within the account will be automatically reclaimed. You agree that we will not refund any unused Gold, Virtual Items, or subscription time resulting from the suspension and/or permanent closure of an account, and we bear no liability in such cases.

Please note that not all Services or features may be available in your jurisdiction. Different versions of the Services may offer different features. Certain features may not be available to users below a certain age.

To use the Services, you are responsible for your own device and any associated charges (e.g., internet connection and data charges). If you are unsure about these charges, please consult with your service provider.

We may periodically update or modify the Services, and you may be required to manually update the Services. Please be aware that if you choose to opt out of automatic updates or reject making such updates, the Services may not function properly or may not be fully available to you.

We reserve the right to discontinue or terminate the Services, either in whole or in part, permanently or temporarily, with or without notice to you.

The Services are owned and operated by us, and we retain all rights to the Services that are not expressly granted to you in these Terms.

All audio, video, images, games, text, graphics, software, music, logos, marks, designs, virtual items (referred to as " WePlay Content "), and other content, information, and materials on our Services, as well as the selection and arrangement thereof, and all intellectual property rights associated with them, are either owned by us or licensed to us.

Subject to the terms and conditions of these Terms, we grant you a non-exclusive, non-sublicensable, non-transferable, personal, revocable, and limited license to access and use WePlay Content solely for your personal and non-commercial use. Unless expressly permitted by us, you are prohibited from downloading, copying, reproducing, distributing, transmitting, displaying, broadcasting, licensing, selling, offering for sale, or otherwise exploiting WePlay Content for any other purposes. We reserve all rights to WePlay Content unless expressly licensed to you under these Terms.

You are not permitted to use WePlay Content, third-party contents or services (referred to as " Third Party Services "), or other materials made available as part of the Services for any purpose not exçpressly permitted by these Terms. Any such use will be considered a breach of these Terms.

You acknowledge and agree that you will have no ownership or other property interest in any Account or Virtual Items created in connection with the Services. You further acknowledge and agree that all interest in and rights to any such Account are and will be owned in perpetuity by and solely for the benefit of us.

The Services may provide audio or other interactive features that allow you to upload, publish, submit, send, or otherwise make available pictures, comments, and other information or content (" User Content ") on the Services.

You retain ownership of your User Content. By uploading, publishing, submitting, sending, or otherwise making your User Content available via the Services, you grant us and our affiliates an irrevocable, unconditional, non-exclusive, royalty-free, fully paid-up, sublicensable, transferable, universal, and perpetual license to:

copy, reproduce, publish, transmit, distribute, display, use, adapt, make derivative works of, and otherwise exploit your User Content in any media and by all means, whether now existing or hereafter devised;

use your identity, name, likeness, and other biographical information that you have uploaded, published, submitted, sent, or otherwise made available in connection with such User Content;

use the aforementioned for promotional purposes as deemed appropriate by us; and

Retain your User Content for necessary archiving purposes.

You must ensure at all times that:

you are the owner of your User Content or have obtained necessary rights, permissions, or authorizations for your User Content;

you have all necessary rights, permissions, or authorizations to grant us the rights as set out in these Terms; and

your User Content (and its use in accordance with these Terms) does not infringe on or violate any rights, including intellectual property rights, data rights, of any person or contravene any applicable laws.

You acknowledge that User Content will be publicly available and is not confidential. You should not post, publish, or otherwise make any confidential information available via the Services.

We reserve the right but are not obligated, at our sole discretion, to refuse to publish, edit, block, disallow, take down, delete, or remove any User Content for any reason (e.g., if the User Content is deemed inappropriate according to applicable laws or our Community Guidelines or in response to third-party complaints), with or without notice and without liability to you.

You are solely responsible for your User Content, and we recommend that you keep a backup copy of it at all times. We do not guarantee the accuracy, integrity, appropriateness, or quality of any User Content, and we will not be liable in any way for any User Content.

We cannot guarantee that your User Content will not be copied, reproduced, distributed, or otherwise used without your authorization. You agree that, to the fullest extent permitted by applicable laws, we shall not be liable to you for any unauthorized use of your User Content, and you hereby waive and agree not to assert any claim against us arising out of or in connection with such unauthorized use. Please note that even if you seek to delete User Content from the Services, it may take some time or may not be possible to achieve technically. For example, we may not be able to prevent any third party from storing or using any of your User Content that you have made public via the Services.

User Content may be processed by us in accordance with our Privacy Policy. If you have questions, please contact us via Email: support@wejoysg.com

You acknowledge that we have the right to disclose your identity to a third party who claims that any User Content posted or uploaded by you on our Services infringes upon their intellectual property rights, privacy, or other proprietary rights, or if we are required to disclose your identity under applicable laws.

When accessing and using the Services, you must adhere to these Terms, our Privacy Policy, Community Guidelines, other applicable rules, and all relevant laws and regulations. You agree that you will not:

Please note that this list is non-exhaustive, and additional rules are outlined in our Community Guidelines, which are part of these Terms. You agree to read and comply with these guidelines when using WePlay.

If you fail to comply with these Terms, our Community Guidelines, applicable rules, or relevant laws and regulations, we may, with or without notice to you:

We reserve the right to take these actions without any liability to you if we determine that you have failed to comply with any of the provisions of these Terms, applicable laws and regulations, or if activities occur under your Account that, at our sole discretion, may cause damage to or impair the Services or infringe upon or violate any third-party rights.

We value intellectual property rights and comply with applicable laws regarding their protection. We retain the intellectual property rights to WePlay Content, the Services, and all related information content (including but not limited to UI interface design, pictures, fonts, audio, etc.), and all rights not expressly granted to you. These intellectual property rights, including but not limited to copyright, trademark, and patent rights, are protected by relevant intellectual property laws, anti-unfair competition laws, and other applicable laws, regulations, and international treaties. For matters not explicitly authorized in these Terms, such as commercial sales, reproduction, or granting third-party access to and use of WePlay Content and the Services, you must obtain separate written permission from us.

While using the Services, you agree not to infringe upon the intellectual property rights of any person. Failure to comply may result in the suspension or termination of your Account with us or your access to our Services. If you discover any content on the Services that infringes upon your intellectual property rights, please notify us of such infringement at support@wejoysg.com .

To facilitate your use of the Services, we may incorporate third-party software or services, and the outcomes of such use and access are provided by the third party. This includes but is not limited to services, software, and content provided by third parties that you access through the Services or via other WePlay-related platforms (" Third Party Services ").

If you access or use any Third Party Services through the Services, you acknowledge and agree that:

the Third Party Services (including payment services related to their use) are provided by third parties, not us;

you are solely responsible for accessing or using such Third Party Services;

you assume full responsibility for your reliance on and other activities arising from or related to your access or reliance on such Third Party Services.

we have no control over the Third Party Services, and we do not warrant, endorse, or approve any Third Party Services in any manner;

we are not responsible for the security, accuracy, and validity of Third Party Services;

we have no liability to you for any damages or losses resulting from or related to your access or use of Third Party Services.

any disputes arising from or related to your access or use of such Third Party Services shall be solely between you and the applicable third party.

Your access or use of Third Party Services is subject to the agreements between you and the third party directly. Certain third parties may require you to agree to additional terms and conditions for accessing or using their Third Party Services. These agreements and additional terms and conditions are solely between you and the relevant third party. We are not a party to your relationship with such third party, nor do we act as the agent for you or the third party.

You acknowledge that we may, at our sole discretion, disable, suspend, or remove Third Party Services from the Services, either in whole or in part, at any time without any liability to you.

The WePlay Generative AI Service refers to services through which WePlay may utilise generative artificial intelligence technologies to provide users with content generation including texts, images, special effects and others (the specific service scope shall be subject to content actually displayed on the Platform).

You shall be solely responsible for your access to and interaction with the Generative AI Service, all prompts you submit, and your use of output content. WePlay shall bear no liability whatsoever.If we identify that your content violates applicable laws and regulations, community guidelines or contains inappropriate information, we may delete the violating content or impose appropriate handling measures on your account or content without prior notice to you.

To help others identify whether relevant content is authentic and naturally produced, users shall make appropriate disclosure when utilising artificial intelligence (including but not limited to the Generative AI Service provided by WePlay) to substantially process content or generate photorealistic content.Users must disclose content generated by artificial intelligence under the following circumstances:

When using the Generative AI Service, you must not access or utilise such functions (nor permit any third party to access or utilise such functions) to conduct any of the following acts:

You grant WePlay a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right and licence to use prompts, outputs and other information related to interaction data for any commercial purposes connected with operating, providing or improving the Service within the scope hereof.

For ownership of rights in content you input into and output via the Service, please refer to Clause 7 of the User Agreement.You warrant that all content you input is your original work or you have obtained lawful authorisation (including sub-licensing rights). The copyright of your input content belongs to you or the original copyright owner thereof. Meanwhile, your input content shall comply with applicable laws and regulations and shall not infringe any rights of any third party unless you have obtained relevant authorisations.If the Platform identifies that content involves illegal acts or infringes third-party rights, it reserves the right to delete such content immediately and pursue your legal liabilities. You shall bear full compensation liability for all losses incurred to any third party or the Platform arising therefrom.

The Generative AI Service and its underlying AI technologies are continuously evolving. By using such functions, you acknowledge and agree that:

You understand and agree that while WePlay is currently available for download free of charge, you may be required to pay fees determined by the payment plan or in-app purchase amount you have selected in order to access and use certain virtual items, VIP membership, events, features or functions of the Services. All payments made are non-refundable unless required otherwise by relevant laws and regulations.

The price will be displayed to you at the time of purchase, and prices may change periodically. Additionally, the price for the same item at the same time may vary (e.g., certain products may have different prices for individual and group purchases). Although we strive to provide accurate price information, there may be instances where prices are displayed erroneously. In the event of a mispriced product, we reserve the right to cancel your order, unless otherwise required by applicable law.

We may display or make available advertising, promotional, or commercial content or activities (" Advertising Content ") on our Services. You understand that Advertising Content is provided by third parties and is intended for informational purposes only. You agree that such Advertising Content may be displayed or made available on the Services alongside your User Content. Your use of the Services may consume your device's resources, bandwidth, and traffic. You are responsible for any fees associated with these resources, such as internet access fees, SMS fees, and payment for the Software's value-added services.

Any payments made by you to us will be facilitated by third-party payment service provider(s). These payment service provider(s), not us, will provide you with the payment services. You may be subject to additional terms and conditions when using such payment services. If any taxes are imposed by a jurisdiction on your payment for using the Services, you are responsible for paying those taxes, including any related penalties or interest. We reserve the right to charge any applicable taxes if required to do so by applicable laws. Additionally, we may request certifications from you regarding taxes and report to tax authorities the amounts paid and/or withheld from payments to you.

We may offer you virtual golds (" Gold ") , or other virtual items (Collectively, " Virtual Items ") on a promotional basis that can be used to enhance your in-app experience. These Virtual Items have no monetary value and do not constitute currency or property of any kind. When you purchase Virtual Items, you are granted a limited, personal, non-transferable, and non-sublicensable license to use them exclusively within our services and through the WePlay account used for the purchase. You do not have any property, proprietary, intellectual property, ownership, or monetary interest in the Virtual Items. Your license to use virtual goods cannot be sold or transferred to third parties, including other users, except for features permitted by us, such as sending gifts to support other users. Furthermore, they cannot be used outside the Services or exchanged for cash, goods, or services. The purchase, sale, barter, or trade of Virtual Items is strictly prohibited, and any attempted or completed transfer of these items will be null and void. Virtual Items must be purchased from our authorized channels such as Google, Apple Store or our website.

Conducting unauthorized virtual items transactions with others, fraudulent charges of other people's credit cards, and refund abuse are strictly prohibited. In response to those violations, we hold the right to take measures including but not limited to the following:

Take back all the Virtual Items in the account suspected of aforesaid violations；

Freeze all remaining Virtual Items in the account suspected of refund abuse until the refund is canceled or the amount of refund is reimbursed in full；

Time-limited or permanent ban on the account；

We are not liable for any losses or damages caused by aforesaid violations.

Please note that in certain cases where violators have transferred Virtual Items they obtained through illegal or unauthorized means to other users, such as through in-app gifts, our recovery measures may also involve the recipients. To effectively address the violation and ensure a fair environment for all users, we may, for instance, retrieve the relevant Virtual Items from those recipients.

We reserve the right to block accounts or freeze Virtual Items if requested by competent authorities (including law enforcement, judicial, or other governmental bodies) or our payment partners in connection with fraud investigations. The duration of these restrictions will depend on the progress and outcome of the investigations.

We highly value and respect your privacy. Please refer to our Privacy Policy , which outlines how we collect, use, and process your personal information, as well as your rights and choices regarding your privacy.

You agree to indemnify, release, and hold us, our licensors, agents, and all senior management and directors, as well as our employees, harmless from any and all third-party claims, actions, liabilities, losses, damages, judgments, costs, and expenses, including reasonable attorney's fees (collectively referred to as " Claims ") arising from:

Disclaimer of warranties: WePlay and the services are provided on an “as is” and “as available” basis, without any warranties or guarantees of any kind, whether express, implied, or statutory. This includes, but is not limited to, any implied warranties, duties, or conditions of merchantability, fitness for a particular purpose, accuracy or completeness of responses, results, workmanlike effort, lack of viruses, and lack of negligence, with respect to the software and service.

WePlay app does not contain any malicious code intended to destroy your device data or obtain your privacy information. We will also make every effort to ensure the safe, prompt, effective, accurate, reliable, and continuous operation of WePlay and the services.

However, due to technological limitations, WePlay and the related service may be affected by various unstable factors. We make no warranties or representations that WePlay is compatible with all devices, is error-free, can operate without interruption, or that any errors in the app or related service can be corrected. In the event of circumstances such as incompatibility or software malfunction, please contact us for technical support. If the compatibility problem cannot be resolved, you can uninstall the app. To the maximum extent permitted by applicable laws, we are exempt from any losses incurred as a result.

To the extent not prohibited by applicable law, in no event shall we, our affiliates, senior management, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, business interruption, or any other intangible damages or losses, arising out of the following reasons, regardless of the theory of liability (contract, tort, or otherwise), and even if we have been advised of the possibility of such damages:

To the fullest extent permitted by applicable law, under no circumstances shall the total aggregate liability of the WePlay parties for all claims arising out of these terms exceed the higher of the following: (a) the aggregate fee paid or payable by you to us, if any, in the past twelve months for the specific services that gave rise to the claim; or (b) one hundred U.S. dollars (U.S. $100.00). However, in the case of any product purchased by you from us, to the fullest extent permitted by applicable law, the total aggregate liability of the WePlay parties for all claims shall not exceed the higher of: (a) the aggregate fee paid or payable by you to us, if any, for such product; or (b) one hundred U.S. dollars (U.S. $100.00).

These Terms shall be governed by and interpreted in accordance with the laws of Singapore, without giving effect to any conflict of law rules or principles.

(1)Your Dispute with Us:

You agree to first contact us for any claim, dispute, or controversy (" Dispute ") arising from or in connection with these Terms, including any question regarding the existence, validity, or termination of these Terms. Both parties agree to attempt to resolve such Dispute in good faith.

For any unresolved Dispute, the parties agree that the Dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of SIAC in force at that time. The arbitration shall take place in Singapore, and the arbitration proceedings and all pleadings and written evidence shall be in the English language, and judgment upon the award rendered by the arbitrators may be entered in any court having jurisdiction thereof. You will only be permitted to pursue claims against us on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding.

(2)Your Dispute with Third Parties:

To the fullest extent permitted by law, any dispute between you and third parties (e.g., service provider, copyright owner) relating to your use of the Services shall be resolved directly between you and such third party. We will not be held liable to any extent for any claims, demands, and damages (actual and consequential) of every kind and nature arising out of or in any way related to your dispute with third parties. You hereby irrevocably release us, defend, and hold us harmless against any and all claims and liabilities arising out of or in connection with your disputes with third parties of any nature.

If you have any general questions, gameplay issues, payment concerns, or account-related inquiries regarding WePlay Services, please first contact our Customer Support Team at support@wejoysg.com.

If you are a user located in India and believe that your complaint has not been adequately resolved by our Customer Support Team, you may escalate the matter by sending an email to support@wejoysg.com with a request for review by the Grievance Officer. Such complaints will be specifically routed to and handled by the Grievance Officer.

Grievance Officer Pulkit Agarwal Email: support@wejoysg.com

For efficient handling and proper record retention, grievances and legal complaints should be submitted in writing via email only.

The Grievance Officer will acknowledge complaints within 48 hours of receipt and endeavor to resolve such complaints within 30 days, where reasonably practicable and in accordance with applicable law.

Attachment: Additional Terms for Residents of the European Union (EU) and the United Kingdom of Great Britain and Northern Ireland (UK)

This section applies to all consumers and persons who are residents of the EU and the UK.

Right of withdrawal

You have the right to withdraw from the purchase of a Virtual Items anytime within 14 days from the day of purchase without giving any reason by contacting our customer service at support@wejoysg.com and informing us that you wish to withdraw the purchase.

However, your right to withdraw will be lost once the content or service has been fully provided upon your request. If you request immediate delivery of any content that you purchase, you will have agreed upon purchase that your right of withdrawal will expire once the content is made available to you.

For the avoidance of doubt, you agree that when you purchase Virtual Item from us, you request immediate performance and that you understand this means you will lose your statutory right to withdraw from your purchase and the applicable terms once you access and use the Virtual Item.

You may also use the following model form, but it is not obligatory

To WEJOY PTE. LTD., 77 SCIENCE PARK DRIVE #04-09 CINTECH III BUILDING SINGAPORE (118256), with support@wejoysg.com:

I hereby give notice that I withdraw from my contract for the provision of the following purchase [identify your purchase] ordered on [date of purchase].

[insert your name, address and user ID]

Signature (only if this form is notified on paper)

[insert date]

Last Updated: July 18th, 2024

If you live in the European Economic Area, United Kingdom, or Switzerland, this Privacy Policy will apply.

This Privacy Policy (" Policy ") applies to weplayapp.com, WePlay App("WePlay"), and other WePlay-related sites, apps, communications, and services (" WePlay Services "). WEJOY PTE. LTD. ( "WEJOY","we", "us" ,"our") is the service provider and operator of WePlay Services. We value and respect your privacy, and we are committed to protecting it in compliance with this Privacy Policy and applicable laws and regulations. This Policy aims to provide you (" you ", " User ") with an understanding of our practices concerning the collection, use, share and storage of personal information we collect from or about you when you interact with us, as well as your rights regarding the information you provide and how we safeguard those rights. By accessing and using the WePlay Services, you agree to be bound by this Policy. If you do not agree with this Policy, in whole or in part, you should not use the WePlay Services.

If you live outside the European Economic Area (“EEA”) , United Kingdom (“UK”), or Switzerland, we provide the WePlay Services to you under this Policy. If you reside in the EEA, UK, or Switzerland, please refer to our Privacy Policy (EEA, UK and Switzerland).

We strongly advise you to read this Policy carefully to understand our practices regarding your personal information. We also recommend visiting this Policy frequently to stay informed of any updates. If you have any questions, please feel free to contact us at support@wejoysg.com .

This privacy policy may be provided in multiple languages. In the event of any conflict, where permitted under local law, the English language version of this policy shall prevail.

You can also access this Policy by the following means:

Me> Settings>About Us>Privacy Policy

1.What Information We Collect About You

2.How We Use Your Information

3.How We Share Your Information

4.Children’s Privacy

5.Your Rights and Choices

6.Third-Party Service Providers and Services

7.Data Security and Retention

8.International Data Processing & Transfer

9.Update of this Policy

10.How to Contact Us

11.Supplemental Terms - Jurisdiction Specific Terms

We collect information about you through various means when providing the WePlay Services. Please note that certain types of information are necessary for us to provide the WePlay Services to you. If you choose not to provide us with such information or request its deletion, you may no longer be able to access or use the WePlay Services. We collect your information in the following ways:

（1）Profile information. This includes your avatar, nickname, and User ID.

（2）Registration details. We may collect your email address, gender, date of birth, phone number, registration region and nationality inferred by your registration region.

（3）User-generated content. If you create or upload content, such as audio, texts, or pictures (referred to as " User Content "), we collect this content and associated metadata, including details of when, where, and by whom the content was created.

（4）Messages. This includes the content of text messages and graphic messages, and other type of messages exchanged through WePlay's messaging functionalities, as well as information regarding message timestamps, recipients, and read statuses. We may also access information, including text, images, and links found in your device's clipboard, with your permission. For example, if you choose to share data with a third party or paste content from the clipboard onto WePlay, we access the data stored in your clipboard to fulfill your request.

（5）Transaction information. When you make purchases related to WePlay, we collect the order number and information about the goods or services you have purchased. This helps us understand user feedback and analyze consumption patterns.

（6）Account verification information. In some cases, we may require proof of identity or age to verify your account.

（7）Correspondence information. If you contact us for support, we also collect correspondence information to provide a user feedback service to you.

We automatically collect certain information from you when you access and use WePlay Services, including your Internet Protocol address ("IP Address") and device identifiers. Here is an overview of the information we collect:

（1）Device Information. When you start using WePlay Services, we collect information about the mobile device you are using, such as your IP Address, identifiers for advertising purposes, device model, operating system, system language and region, mobile carrier, network type, and app version. We assign you a unique device ID and user ID. If you log in from multiple devices, we use this information to identify your activity across devices.

（2）Location Information. With your permission, we offer location-based services to enhance your experience in WePlay, such as helping you find nearby users and matching you with players for in-app functions. Your refusal of such permission will not affect your ability to use WePlay. You may change access to your location data via the settings on your mobile device or your in-app setting menu.

（3）Usage Information. When you use WePlay Services, we collect information regarding your use of the WePlay Services. This includes information about your interactions with WePlay (e.g., your log information, or actions you take within the app).

We may receive information about you from other sources, such as Third-Party Services, in accordance with their privacy policies.

（1）Third-Party Services. You have the option to log in through various third-party platforms, such as Apple ID, Google, Facebook,and X. By choosing any of these methods, we collect personal information from the respective platforms, such as your account ID, and/or email address. Depending on their policies, you may opt not to provide certain information.

（2）Advertisers and Partners. Our advertisers, measurement partners, and other trusted partners may share information with us about your activities outside of WePlay, such as your actions on other websites, apps, or in physical stores. This may include information about products or services you purchased. This information, including mobile identifiers for advertising, is used to help match your actions outside of WePlay with your WePlay account.

（3）Other Third Parties. In accordance with applicable law, we may obtain your personal information from individuals, business entities, public sources, or other third parties acting on your behalf or in partnership with us. We will explain this to you at the time of collection and obtain your consent.

We may also use other methods to collect additional information about you, your device, or your use of the services. We will explain these methods to you at the time of collection and obtain your consent if required by applicable laws.

Please note that we are not responsible for the privacy practices of our service providers and business partners, and their information practices are not covered by this Policy. We may aggregate or de-identify the information described above, and such aggregated or de-identified data is not subject to this Policy.

We use the information we collect from you to ensure the operation, maintenance, enhancement, and development of all features, functionality, and services offered on WePlay Services. Here is an overview of how we use your information:

（1）Security and Fraud Prevention. We use your information to provide security for our websites, products, software, and applications. This includes preventing fraud and abuse.

（2）Service Provision and Support. We use your information to fulfill your requests for services, support, and information. This includes internal operations such as troubleshooting, testing, research, statistical analysis, data analysis, and soliciting your feedback.

（3）Improving and Developing WePlay Services. We use your information to improve and develop WePlay Services, ensuring that we continue to enhance the platform based on user feedback and needs.

（4）Social Functions of WePlay. We utilize your information to support the social functions of WePlay, allowing you and other users to utilize features such as voice chat and the Birthday Party Event service.

（5）Location-Based Services. With your permission, we provide location-based services to enhance your experience. This may include helping you find users nearby and matching you with nearby players for WePlay.

（6）Age Verification. To comply with legal requirements, we use your information to ensure that you meet the age restrictions for using WePlay Services.

（7）Communication and Feedback. We use your information to communicate with you and respond to your feedback. This enables us to address your inquiries, provide support, and keep you informed about updates and developments.

（8）Enforcement of Policies. We utilize your information to enforce our Terms of Service, Community Guidelines, and other policies to maintain a safe and positive environment for all users.

（9）Sales and User Support. We use your information to facilitate sales, promotions, and purchases of goods and services on WePlay Services. Additionally, we provide user support to assist you with any issues or inquiries related to your interactions on the platform.

（10）Occasional Promotional Activities. From time to time, we may launch promotional activities. If you choose to participate in such activities, we will collect the information you voluntarily provide, such as your name and contact details, to contact you and grant you prizes. Your participation in these activities is voluntary, and if you choose not to provide the necessary information, it may affect your eligibility for the prizes, but it will not impact your normal use of other features.

In certain cases, we may seek your consent to process your personal information for specific purposes. If you provide consent, you can withdraw it at any time, and we will cease processing your data for that purpose.

WePlay does not sell your personal information to third parties. However, we may share your information in the following ways:

We may delegate the processing of your personal information to our affiliates to fulfill the purposes described in this Policy. Such delegation will be within the scope of the purposes described, and we ensure that our affiliates comply with the provisions of this Policy regarding the retention of personal information.

We may share certain information with service providers and business partners to assist us in performing business operations and for business purposes. These parties may include website hosting providers, database maintenance providers, data storage and security service providers, payment processors, transaction fulfillment providers, advertising and marketing vendors, and others. We require these parties to process the information in compliance with this Policy, limit its use to the purposes for which it is provided, and implement reasonable confidentiality measures.

In the event of a substantial corporate transaction such as the sale of a website, merger, consolidation, asset sales, or bankruptcy, we may share all the information we collect.

We may disclose your information when required by law, subpoena, or other legal process, or when we have a good faith belief that disclosure is reasonably necessary to investigate, prevent, or take action regarding suspected or actual illegal activities, assist government enforcement agencies, enforce our agreements with you, investigate and defend against third-party claims or allegations, protect the security or integrity of our services, or exercise or protect the rights and safety of WePlay, our users, personnel, or others. We strive to notify users about legal demands for their personal information unless prohibited by law or court order, or in case of emergencies. We may choose to challenge such demands when we believe they are overbroad, vague, lack proper authority, but we do not guarantee to challenge every demand.

We partner with third-party services (e.g., Facebook) to provide sign-up, log-in, and content-sharing experiences. If you choose to use these features, we may share information about you with these Third-Party Services. Depending on the permissions you grant, these Third-Party Service may access your account information and other information you choose to provide. When engaging in public activities on WePlay, be cautious about disclosing personal information, as it may be read, collected, or used by other users. WePlay is not responsible for the information you choose to submit in such cases.

It's important to review and understand the privacy practices of our Third-Party Service Providers and business partners, as their information practices are not covered by this Policy.

WePlay Services are not intended for children under the age of 13, and you may not use our services if you are under the age of 13. In certain cases, this age may be higher due to local regulatory requirements, please review Supplemental Terms - Jurisdiction Specific Terms for more information. If we become aware that a child has provided us with personal information in violation of applicable laws, we will delete the information we have collected and terminate the child's account unless we have a legal obligation to retain it.

We are committed to providing you with rights regarding your personal information, in accordance with applicable laws. We also hope that you will take control of your information by providing you with a number of tools. The details of how you can control your information include:

（1）You have the right to access the information we have collected about you. As part of your right to know, you are entitled to receive specific details about the personal information we have collected, including the categories of sources from which the information was obtained, the business or commercial purpose for collecting or sharing the information, and the categories of third parties with whom we share the information.You also have the right to request a copy of your information we have collected about you.

（2）You have the right to correct and update your information. If you wish to access and edit your information, you can navigate to "Me" (or the icon in the lower right of the first page, the same below) -- click on the angled symbol ''>" in the upper right corner of the page -- edit your profile information.

（3）You have the right to delete the information we have collected about you. If you want to delete your account, you have two options: either navigate to "Me" > "Settings" > "Account Management" > "Delete Account" or reach out to us using the contact details provided in the "How To Contact Us" section.

（4）You have the right to withdraw your consent at any time where the WePlay Services rely on your consent to process your personal information. If you withdraw your consent, you may not be able to continue to receive some and/or all of the WePlay Services. Withdrawal of your consent or authorization will not affect the validity of our prior processing activities based on your consent.

（5）When using the WePlay Services, you have the right to control who can contact you and what content you want to be publicly visible by adjusting the settings under "Me" > "Settings" > "Privacy".

You may have other rights depending on the jurisdiction in which you live. Please see Supplemental Terms - Jurisdiction Specific Terms for more information.

If you cannot or do not want to exercise your rights directly in the App, you may exercise your rights by contacting us at support@wejoysg.com in person or through an authorized agent or representative to act on your behalf, if permitted by applicable law. We will respond to your requests in accordance with applicable law and after verifying your identity. We may request additional information from you to confirm your identity and to ensure that we are providing access to the correct person's information. If you designate an authorized representative, you must provide evidence that the representative has the necessary authority, such as the power of attorney or valid written authorization.

While we generally do not charge a fee for processing lawful and reasonable requests, we may charge a reasonable fee for repeated requests that exceed a reasonable limit, as permitted by applicable law and based on actual administrative costs.

We may refuse to process certain requests or respond to only some of your requests if exceptions apply or if we are otherwise entitled to do so under applicable law. For example, we may not comply with requests that are manifestly unfounded, manifestly excessive, or that require the disclosure of third-party information.

If you disagree with a decision we have made regarding your request, you also have the right to lodge a complaint with a competent data protection authority. It is important to note that we will not discriminate against you based on your exercise of your privacy rights.

During your use of WePlay Services, you may encounter links to third-party websites or content and services provided by third parties. Some third-party products or services may be accessed through SDKs or other means to provide certain functions and features in WePlay, such as third-party logins, notifications, and user analysis. It is up to you to decide whether to visit or accept the offerings of third-party websites, products, and services. Please note that this Policy does not apply to products and services provided by third parties. As we have limited control over third parties, we are not responsible for their collection and processing of your personal information.

WePlay utilizes the YouTube Data API and YouTube IFrame Player API. To understand how your personal data is used and processed in relation to these APIs, please refer to the YouTube Terms of Service and Google Privacy Policy .

We employ various managerial, technical, and physical measures to safeguard the integrity and security of your information. The specific measures used may depend on the sensitivity of the information. However, it's important to understand that no security measures or systems can provide absolute guarantee of protection. We evaluate these measures on a regular basis to ensure the security of the processing.

We retain data related to your use of WePlay Services for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws. This may include retaining information for tax and accounting purposes, compliance with contractual and legal obligations, legitimate business interests (such as improving and developing WePlay Services, enhancing safety, security, and stability), and the exercise or defense of legal claims.

The retention periods for different types of information and purposes may vary. For example, if you have an account, we retain your profile information as long as your account is active. In case of violations of our Terms of Service, Community Guidelines, or other policies, we may take immediate action to remove your profile. We may also retain certain information if necessary for purposes of safety, security, and fraud prevention,for example, if we deactivate a user’s account because of unsafe behavior or security incidents, in such cases, we may also retain other relevant information about you to address and resolve the violation in accordance with our policies and legal obligations and/or prevent that you're opening a new account in the future.

We operate globally with affiliates, contractors, and service providers situated in various countries. Due to this global presence, we may need to transfer your personal data to jurisdictions other than your country of residence for communication, access, storage, and other purposes. If we share information about you with WePlay affiliates, subsidiaries, partners, or service providers, we take appropriate measures to ensure that such entities adequately protect your information in accordance with this Policy and applicable laws.

We reserve the right to periodically update or modify this Policy to reflect changes in our business, technology, and relevant laws and practices. Whenever we make updates to the Policy, we will notify you by updating the "Last Updated" date at the top of the revised Policy, or providing any other notice as required by applicable law. We strongly recommend that you review the Policy each time you visit WePlay to stay informed about our current privacy practices .

If you have any comments, questions, concerns or requests regarding this Policy or our practices related to the protection of personal information, please feel free to contact our Data Protection Officer (DPO) at support@wejoysg.com. To ensure a prompt and efficient response, please label your email subject line as "WePlay Privacy Policy request." Our DPO is responsible for overseeing and implementing our personal information protection strategy, as well as ensuring compliance with applicable laws and regulations. We will make every effort to review your requests promptly, verify your user identity, and respond within the timeframe required by any applicable law. If your request involves complex or significant issues, we may require additional information.

In some jurisdictions where you access or use WePlay Services, applicable laws may require us to supplement this Policy with jurisdiction-specific terms. These supplemental terms are an integral part of this Policy. In the event of any conflict between the provisions of the Supplemental Terms and the rest of this Policy, the Supplemental Terms will prevail.

（1）Colifornia

If you are a California resident, you may have the right, once per calendar year, to request information about the personal information we have shared with third parties for their own direct marketing purposes. This includes categories of user information shared and contact information of relevant third parties. If you would like to exercise this right, please email your request to us using the provided contact information.

Content Removal for Users Under 18. California residents who are under 18 years old and users of WePlay may request the removal of User Content they have posted. To request removal, please contact us using the provided contact information and provide a description of the User Content you want to be removed, along with information reasonably sufficient to help us locate the content. Please note that while we will endeavor to remove the requested content, complete or comprehensive removal may not be possible if the content has been republished or reposted by another user or third party.

You also have the right not to be treated in a discriminatory manner for exercising your privacy rights under the California Consumer Privacy Act (CCPA).

（2）Virginia

If you are a Virginia resident, the following additional terms apply.

You have the right to confirm whether or not we are processing your information and to access such information, to correct inaccuracies in your information, to delete your information provided by or obtained about you, to obtain a copy of your information, and to opt out of the processing of your information for purposes of (i) targeted advertising, (ii) the sale of your information, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. You can exercise your rights by contacting us at support@wejoysg.com. We will comply with your request and respond to you without undue delay, and in all cases within 45 days of receipt of the request. If we decline to take action regarding your request, we will inform you as soon as possible, of the justification for declining to take action and instructions for how to appeal the decision pursuant to the law.

At your request, we will provide your information provided by us free of charge, up to twice annually. If your requests are manifestly unfounded, excessive, or repetitive, we may charge you a reasonable fee to cover the administrative costs of complying with the request or decline to act on the request.

We will not process sensitive information(such information including data in accordance with the federal Children's Online Privacy Protection Act (15 U.S.C. § 6501 et seq.)) concerning you without obtaining your consent. You also have the right not to be treated in a discriminatory manner for exercising your rights under the Virginia Consumer Data Protection Act (VCDPA).

（3）Colorado

If you are a Colorado resident, the following additional terms apply.

You have the right to confirm whether or not we are processing your information and to be informed, to access, to rectification, to erasure, to object/opt out of the processing of your information for purposes of (i) targeted advertising, (ii) the sale of your information, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. And you also have the right to obtain a copy of your information processed by us and have the processing of your information for purposes of profiling in furtherance of solely automated decisions, we will provide you such right no more than two times per calendar year. You can exercise your rights by contacting us at support@wejoysg.com. When you exercise certain rights (like rights to be informed, to access, to rectification, to erasure), we may need to verify information that validates your identity. We are unable to authenticate the request to exercise such rights or rights until such you provide additional information reasonably necessary to authenticate. In all cases within a reasonable period of receipt of the request.

（4） Utah

If you are a Utah resident, the following additional terms apply.

You have the right to confirm whether or not we are processing your information and to be informed, to access, to rectification, to deletion, to object/opt out of the processing of your information, to obtain a copy of your information in a format. You can exercise your rights by contacting us at support@wejoysg.com.

If you are under 18 years of age, you confirm that you have obtained the consent of your parent or legal guardian to register an account and use the WePlay Services.

（5）Connecticut

If you are a Connecticut resident, the following additional terms apply.

You have the right to confirm whether or not we are processing your information and to be informed, to access, to rectification, to erasure, to object/opt out of the processing of your information for purposes of (i) targeted advertising, (ii) the sale of your information, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. And you also have the right to obtain a copy of your information processed by us and have the processing of your information for purposes of profiling in furtherance of solely automated decisions. You can exercise your rights by contacting us at support@wejoysg.com. When you exercise certain rights (like rights to be informed, to access, to rectification, to erasure), we may need to verify information that validates your identity. We are unable to authenticate the request to exercise such right or rights until such you provide additional information reasonably necessary to authenticate. In all cases within 45 days of receipt of the request. If we decline to take action regarding your request, such as we believe such request is fraudulent, we will inform you as soon as possible, of the justification for declining to take action and instructions for how to appeal the decision pursuant to the law.

At your request, we will provide your information provided by us free of charge every 12 months. If your requests are manifestly unfounded, excessive, or repetitive, we may charge you a reasonable fee to cover the administrative costs of complying with the request or decline to act on the request.

When using WePlay Services in Argentina, there are specific terms that apply to you. If there is any conflict between these terms and the main body of this Policy, the terms stated below will take precedence.

Your Privacy Rights: Under the provisions of Law No. 25.326, Regulatory Decree No. 1558/2001, and the guidelines issued by the Agency for Access to Public Information ("AAIP"), you have certain rights regarding your personal data. These rights encompass access, rectification, and deletion. You can exercise these rights at no cost by emailing your request to us at support@wejoysg.com.

If our response to your rights requests leaves you unsatisfied, please do not hesitate to contact us. Additionally, you retain the option to file a complaint with the AAIP. For further assistance, you can visit the AAIP website at https://www.argentina.gob.ar/aaip/datospersonales/derechos.

Overseas Data Handling and Transfers:

We make every effort to ensure that third-party recipients of your personal information located outside Australia adhere to Australian privacy laws, including the Privacy Act 1988 (Cth). However, we must emphasize that we cannot control or accept liability for the actions of these overseas recipients, despite our best efforts to ensure their compliance with privacy laws similar to those in your jurisdiction.

Your Rights:

You have the right to access the personal information we hold about you, including how it is used and who it is shared with. You can access the personal information associated with your account by logging in. If you believe we hold additional personal information about you, please contact us at support@wejoysg.com.

You have the right to correct any inaccuracies in your personal information held by us. You can access and amend your personal details by logging into your account. If you identify inaccuracies in other personal data held by us, please contact us at support@wejoysg.com.

Children:

If you are under 18 years of age, you confirm that you have obtained the consent of your parent or legal guardian to register an account and use the WePlay Services.

Anonymous Transactions:

Where possible, we provide you with the option to remain anonymous or use a pseudonym when registering an account or using the WePlay Services. However, please note that if you choose not to provide us with your personal information, certain features or sections of the WePlay Services, including social media integration and in-app purchases, may be unavailable to you.

If you are a resident of Brazil, you can find specific information on how we use your personal information here.

If you're using the WePlay Services in Canada, the following additional terms apply.

Information Relating to Children and Teens:

Our services are not intended for anyone under 13 years old. We do not knowingly collect personal information from individuals under this age. Furthermore, residents of the Province of Quebec must be at least 14 years old to use the WePlay Services.

Your Rights:

You can exercise your rights of access and rectification as described in the Your Rights and Choices section of this Policy or by contacting us at support@wejoysg.com. Depending on your province, you may have additional rights, including data portability, the right to control the disclosure of your personal information, and the right to be informed of and to provide input into automated decision making. We ensure data retention compliance by promptly disposing of personal information when no longer necessary, following outlined retention limits and our secure disposal procedures.

International Data Transfers:

We may collect, transfer, store, and process your personal information in other jurisdictions outside Canada. We ensure compliance with local laws to protect your personal information when sharing it outside your jurisdiction.

Complaints:

You may submit inquiries or complaints to our privacy support team or Privacy Officer by e-mail to support@wejoysg.com. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your local privacy commissioner.

If you are a resident in Egypt, by using our services, you confirm that you are at least 18 years old. If you are under 18, please ensure that your parent or legal guardian reviews these terms with you. As a parent or legal guardian of a user under 18, you acknowledge that the user is at least 13 years old. You also declare that you have reviewed and agreed to this Policy and the Terms of Service, allowing your child to use the WePlay Services and register for an account.

As a user in India, your privacy rights are governed by relevant laws, including the Digital Personal Data Protection Act (the "Act"). In accordance with the provisions outlined in the Act, we adhere to the following:

Children and the Disability:

Before processing any personal data of a child under 18 or a person with a disability who has a lawful guardian, we will obtain consent from the parent of such child or the lawful guardian. As a parent or legal guardian of a user under 18, you acknowledge that the user is at least 13 years old. You also declare that you have reviewed and agreed to this Policy and the Terms of Service, allowing your child to use the WePlay Services and register for an account.

We are committed to ensuring the protection of personal data, especially for vulnerable individuals, and will take all necessary measures to comply with the legal requirements outlined in the Act.

Your Rights：

You have the right：

to obtain a summary of your personal data being processed and the processing activities undertaken and information about entities with whom your data has been shared and the shared data description；

to correct, complete, update, and erase your personal data, unless retention is necessary for the specified purpose or compliance with the law；

to access readily available grievance redressal mechanisms；

to nominate another individual to exercise your rights in case of your death or incapacity, as defined under the Act.

Grievance Officer

WePlay's Grievance Officer is dedicated to addressing your concerns regarding data safety, privacy, and platform usage. We commit to resolving your issues within the timeframe stipulated by law. You can reach our Grievance Officer at:

Pulkit Agarwal

Email: support@wejoysg.com.

If you are using our services in Indonesia, the following additional terms apply.

Your Rights：

Under the application law (like Law No. 27 of 2022 regarding Personal Data Protection, PDPL), you are entitled to the following rights:

to obtain information regarding clarity of identity, the basis of legal interest, etc.;

to complete, update, and/or correct errors and/or inaccuracies in your information;

to access and obtain a copy of your information;

to stop the processing of, delete, and/or destroy your information;

to withdraw consent for the processing of your information;

to object to a decision-making action that is based solely on automatic processing;

to delay or limit your information processing;

to sue and receive compensation for violations in connection with the processing of your information; and

to obtain and/or use your informatipon in a format commonly used or readable by an electronic system.

To exercise any of your rights, contact us at support@wejoysg.com, and we will respond to you within 72 hours of receiving your request. Please note that if you want to realize certain rights, such as withdrawing your consent to the disclosure and/or collection of your information we may not be able to comply with your request based on, for example, legal requirements, and this may also result in you not being able to use certain features and functionality of WePlay.

Children and the Disability:

If you are under 21 years of age and are unmarried, you must first acquire the consent of your parents or your legal guardian, and your parents or your legal guardian is responsible for (i) all your actions in connection with your access to and use of the WePlay Services; (ii) your compliance with this Policy; and (iii) ensuring that any use of the WePlay Services by you does not, under any circumstances, result in a breach of applicable laws and regulations, whether or not relating to child protection. If, during or at the end of your use of the WePlay Services, you wish to realize any of the above rights, you must obtain the consent of your parent or legal guardian, who will send us the related request.

Information Retention：

We retain your information for as long as it is necessary to provide you with the WePlay Services. Where we do not need your information in order to provide the service to you, we retain it only for so long as we have a legitimate business purpose in keeping such data. All your information must be stored within our electronic system for a minimum of five years (or longer if required) in accordance with our legal obligations or where it is necessary for the establishment, exercise or defence of legal claims. We will cease your information processing once you terminated your use of WePlay and the data retention period has been reached or at the reasonable/legal request of you and subsequently destroy your information (including handle in an anonymised format).

Your information may be stored on servers located outside the country where you live, such as in Malaysia. Under this circumstances, we take appropriate measures to ensure that such entities adequately and binding protect your information in accordance with this Policy and applicable laws.

If you are using our services in Japan, the following additional terms shall apply under the Act on the Protection of Personal Information.

Access to Your Personal Data:

You have the right to access the personal data we hold about you, in writing and in a timely manner. This includes access to the record of data transfers to third parties, excluding pseudonymously processed information. Access may be denied if it:

Risks safety or injury to you, a third party, or their property.

Causes material interference with our business operations.

Violates any other Japanese law prohibiting disclosure.

Endangers national security or foreign relations.

Obstructs criminal investigations.

Revision, Correction, and Deletion of Your Personal Data:

You have the right to request the revision, correction, amendment, or deletion of your personal data.

Cease Use of Your Personal Data:

You have the right to require us to stop using your personal data or transferring it to third parties. We may refuse a request to cease using personal data if it is unreasonable or unreasonably costly or difficult.

Notification:

We will promptly notify you if your request(s) have been addressed, or provide reasons why they have not, to the best of our ability.

If you are using the WePlay Services in the Philippines, the following additional terms shall apply in accordance with the pertinent laws, regulations, and directives issued by the Philippines National Privacy Commission ("NPC") regarding data privacy.

Your rights:

Right to be informed;

Right to object;

Right to access;

Right to correct;

Right to retification, erasure or blocking;

Right to damages, including any damage you suffer as a result of inaccurate, incomplete, out-of-date, false, unlawful acquisition or unauthorized use of your data;

Transmissibility of rights of the data subject; and

Right to data protability.

You may submit such requests by contacting us through support@wejoysg.com. We will respond to your request in accordance with applicable law. In your request, you must advise what data you would like to access, review, correct, update, suppress, restrict or delete; or otherwise let us know what limitations you would like to put on our use of your data. We may need to verify your identity before completing your rights request by, for example, verifying your ownership of the relevant account.

If you are a resident of Russia, you can find specific information on how we use your personal information here.

If you are a resident of South Africa, by using our services, you confirm that you are at least 18 years old. If you are under 18, please ensure that your parent or legal guardian reviews these terms with you. As a parent or legal guardian of a user under 18, you acknowledge that the user is at least 13 years old. You also declare that you have reviewed and agreed to this Policy and the Terms of Service, allowing your child to use the WePlay Services and register for an account.

If you are a resident of the Republic of South Korea, you can find specific information on how we use your personal information here.

If you're using the WePlay Services in Thailand, the following additional terms apply.

With certain exceptions, you are granted statutory rights and obligations under relevant laws. Specifically, you possess the following statutory rights:

Right to be informed;

Right to access;

Right to rectification;

Right to erasure;

Right to object/opt-out;

Right to data portability;

Right not to be subject to automated decision-making;

Right to restriction;

Right to withdraw consent;and

Right to lodge complaint.

If you are a minor who is not sui juris by marriage or has no capacity as a sui juris person under section 27 of the Civil and Commercial Code:

You must obtain approval from your parent(s) or legal guardian(s); and

Your parent(s) or legal guardian(s) are responsible for: (i) all your actions in connection with your access to and use of the Platform; (ii) your compliance with this policy; and (iii) ensuring that any of your participation in the Platform will not, in any event, result in any violation of applicable laws and regulations relating to child protections.

If you do not have consent from your parent(s) or legal guardian(s), you must cease accessing the WePlay Services.

We have appointed Data Protection Officers to oversee our management of your personal information in accordance with this Policy and the applicable data protection law. We train our employees who handle your personal information to respect the confidentiality of your personal information, and we regard breaches of all applicable data protection laws very seriously. If you have any questions about this Policy or any queries relating to your personal information, or you would like to obtain access and/or make corrections to your personal information records, please contact support@wejoysg.com.

If you're using the WePlay Services in the United Arab Emirates (“UAE”), the following additional terms apply.

Your Rights：

As a resident of the UAE, you have the following key rights under the UAE Personal Data Protection Law (PDPL):

Right to be Informed

You have the right to know how your personal data is being used, including who it is shared with and the safeguards in place for cross-border processing.

Right to Access

You can request a copy of your personal data from the data controller.

Right to Rectification

You can request corrections to inaccurate or incomplete personal data.

Right to Erasure

You can request the deletion of your personal data under certain circumstances.

Right to Object/Opt-out

You can object to the processing of your personal data for marketing or statistical survey purposes.

Right to Data Portability

You can request your personal data to be transferred to another controller where feasible.

Right not to be Subject to Automated Decision-making

You can object to decisions made solely based on automated processing.

Right to lodge a complaint

You have the right to lodge a complaint with the UAE Data Bureau if you believe there has been a violation of the PDPL provisions.

Additionally, we will adhere to the provisions of the DIFC DP Law and you will not face discrimination while accessing the WePlay Services.

For inquiries or to exercise your rights, you have two options:

navigate to 'Me' > 'Customer Service' to reach out our Customer Service Team, or

please contact us at support@wejoysg.com.

If you are using the WePlay Services in Vietnam, the following additional terms apply.

Methods of processing your personal data. We may process your personal data by manual or automated methods.

Data subject's rights and obligations. Under applicable laws, you have the following statutory rights:

to know;

to consent and withdraw consent;

to access;

to delete data;

to restrict data processing;

to be provided with data;

to object data processing;

to complain, denounce or initiate lawsuits;

to claim for damages; and

to self-protection.

You may exercise these rights through support@wejoysg.com, and we will respond to your requests within 72 hours.If we are unable to respond to your request within the agreed timeframe, we will also contact you and advise you of the reason.

You have the following statutory obligations:

Protect your own personal data;

Request other relevant organizations and individuals to protect your personal data;

Respect and protect personal data of others;

Provide complete and accurate personal data upon giving consent to the processing of your personal data; and

Other obligations under applicable laws.

If you are below 16 years old or under guardianship:

You must obtain approval from your parent or legal guardian; and

your parent or legal guardian are responsible for: (i) all your actions in connection with your access to and use of the WePlay Services; (ii) your compliance with this Policy; and (iii) ensuring that any of your participation in WePlay will not, in any event, result in any violation of applicable laws and regulations relating to child protections.

If you do not have consent from your parent or legal guardian, you must cease accessing WePlay if you are not at least 16 years of age.

In jurisdictions where the national or official language is not English, the version of the WePlay Privacy Policy in your local language may set out additional terms specific to your jurisdiction. Please also refer to the version of this WePlay Privacy Policy in your local language for further information.

Last updated: July 24, 2026

Effective date: July 24, 2026

The goal of WePlay is to provide a platform where users can meet friends, have fun, and share their interests and experiences. To maintain a creative and enjoyable community, we have established this Community Guidelines("Community Guidelines"or"Guidelines) that outline what is and is not allowed on WePlay. These guidelines aim to balance freedom of expression with the safety of our community and set clear expectations for user behavior. All users are required to follow these guidelines while using the app.

Our Community Guidelines apply to all users and all content they create or share, including but not limited to text, images, videos, chats, and links. We actively enforce these guidelines through a combination of technology, such as our algorithms, and human moderation to identify and address potential violations. Automated decisions may be part of this process; however, our automated detection and filtering tools are closely monitored by our teams to minimize errors. If you believe you have been mistakenly moderated, please reach out to us at support@wejoysg.com. We also encourage users to report any concerns they may have or discover.

Guidelines Updates and Enforcement. We view our Community Guidelines as a dynamic policy that our safety team regularly reviews and updates to address evolving behaviors and risks. However, please be aware that our guidelines may not cover every action that could harm our community. We reserve the right to take appropriate action against any content or behavior that may violate these guidelines, applicable rules, regulations, laws, or harm WePlay's interests. We may also cooperate with relevant authorities as required.

Contact Information. If you have any questions or concerns about the Guidelines, need to report a violation, or wish to appeal an enforcement action, you can contact us at support@wejoysg.com.

Thank you for your understanding and cooperation in adhering to these Guidelines, and for helping us maintain a safe and enjoyable community on WePlay.

At WePlay, we prioritize the safety of our users and the general public, and we have a zero-tolerance policy for any content that is violent, dangerous, or involves illegal activities. While we value freedom of expression, we reserve the right to take necessary actions, including content removal, account disabling, or reporting to law enforcement, when deemed necessary.

If you come across content that violates this Guidelines, please report it to us. We also recommend that you contact your local law enforcement agency immediately if you encounter any user or content that poses an immediate danger.

Violent or graphic content refers to any material that depicts death, violence, medical procedures, or serious physical injury in explicit detail. This includes but is not limited to:

We strictly prohibit any form of terrorism or violent extremism. Content intended to praise, promote, support,or aid terrorism or violent extremism is strictly prohibited on WePlay, including:

We are dedicated to ensuring WePlay remains a safe environment for users to connect with their communities. Therefore, users must not use our platform to promote, coordinate, or engage in any form of fraud or scams, including but not limited to:

We reserve the right to block accounts or freeze virtual goods if requested by competent authorities (including law enforcement, judicial, or other governmental bodies) or our partners in connection with fraud investigations. The duration of these restrictions will depend on the progress and outcome of the investigations.

Gambling content and activities are strictly prohibited on WePlay. Users are not allowed to share links or codes to gambling sites, nor can they use in-app features to directly or indirectly support off-platform gambling activities.

Users are prohibited from discussing, engaging in, promoting, buying, selling, or soliciting illegal or regulated items. This prohibition includes, but is not limited to:

We also prohibit engagement in any other illegal or regulated activities, whether direct, indirect or implied, such as:

At WePlay, we are deeply committed to ensuring a safe and secure environment for all users, especially minors. The safety of teens and children is our highest priority, and we enforce strict policies to protect them from any form of harm or exploitation.

Sexual exploitation of teens and children is a criminal act and any form of sexual exploitation of minors is strictly prohibited. This includes but is not limited to：

Sexualizing minors in any way is strictly forbidden. This includes sharing, soliciting, or discussing any images, videos, art, digital content, or verbal descriptions that present minors in a sexualized context. Depictions of minor nudity, including inappropriate close-ups of any part of the body, are also strictly prohibited.

Any form of sexual interaction with minors or solicitation of sexual material from them is strictly prohibited. This includes exposing minors to sexually explicit content or language. Prohibited behaviors include, but are not limited to:

Content that depicts or promotes non-sexual abuse of minors is not allowed. This includes any material that supports, advocates for, or instructs on non-sexual abuse of minors.

We urge you never to share any sexually material with anyone, whether online or offline. Sharing such content can lead to serious and lasting consequences, including emotional harm, loss of privacy, and even legal issues. By respecting our guidelines, you are also respecting yourself and protecting your privacy. Remember, it’s always okay to say no to any request that makes you uncomfortable. Stay safe by making choices that uphold your boundaries and protect your dignity.

We recommend monitoring your child’s online activities and having ongoing conversations about internet safety, especially regarding the dangers of sexual exploitation. Teach them about the risks and consequences of sharing personal content and help them understand the importance of privacy. Encourage your children to come to you if they ever feel pressured or uncertain about a situation, ensuring they know they are supported and safe.

At WePlay, we strive to create a friendly and inclusive community. We do not tolerate any content that promotes hate speech, harassment, or cyberbullying, including but not limited to the use of direct, indirect, veiled language, dialects, slang, misspelled words, phonetic text, numbers, or graphics in lieu of commonly used profane language, consonants, anatomical terms, insulting language, as well as words and phrases related to such content written forward or backward, and merged words or content that carry the following definitions. Please review the following guidelines.

We do not allow content that discriminates against, mocks, attacks, threatens, incites violence against, or dehumanizes individuals or groups based on protected attributes such as:

Additionally, we do not permit content that violates public decency and social moral standards.

It is important to treat others with respect and kindness on WePlay. Harassment and cyberbullying , whether physical, emotional, or digital, is strictly prohibited. This includes but is not limited to:

We do not tolerate actions that threaten the well-being or privacy of others. The following behaviors are strictly prohibited:

We want to create a safe and respectful environment on WePlay, and as such, we have guidelines regarding sensitive content. Please take note of the following policies:

To maintain a family-friendly atmosphere, we do not allow nudity, pornography, sexually explicit, or sexual exploitative content on WePlay. This includes content that depicts or supports non-consensual sexual acts, the sharing of non-consensual intimate imagery, and adult sexual solicitation.

WePlay does not permit content that depicts, glorifies, promotes, or encourages suicide or self-harm, including behavior presented as stunts, jokes, or for entertainment. We also prohibit activities that could endanger life, cause physical injury, or encourage harmful behavior. This includes but is not limited to:

To protect your life and well-being, we reserve the right to communicate with authorities regarding credible threats of self-harm or suicide. You understand and agree that, in crisis situations, we may provide your personal information to relevant authorities in accordance with privacy laws.

If you or someone you know is in distress, it is important to seek assistance and talk to someone who can help. If you believe that you or someone on WePlay is in immediate danger related to suicide or self-injury, please contact appropriate help or law enforcement immediately.

Our community is diverse and international, with users from various countries and a wide range of political, cultural, and religious backgrounds. To reduce the potential for conflict, we encourage everyone to avoid discussing sensitive social issues, notable public figures or celebrities, and controversial political or national topics. We value mutual respect, kindness, and tolerance. Any behavior that incites hatred, promotes hostility, or stirs up group conflict related to these topics is strictly prohibited.

Spam, unauthorized advertisements, and other deceptive content undermine user experience and can mislead or disturb our community. Therefore, we prohibit the following actions:

Maintaining fairness in our community benefits all WePlay users. Actions that undermine WePlay rules not only harm the platform but also negatively impact users who follow the rules. Therefore, we do not permit:

WePlay has established policies, rules, and technical measures to ensure user safety. We prohibit attempts to evade these rules and protections, which may include:

In this situation, we reserve the right to take action against all of your relevant accounts or devices.

We value and uphold intellectual property rights on WePlay. We encourage creativity and originality. Users are expected to share content that they have created or have the right to use. This includes, but is not limited to:

WePlay is committed to respecting the intellectual property rights of all creators. Users must refrain from:

By sharing content on WePlay, users grant us permission to utilize it within our platform. This may involve:

WePlay's content is designed for personal, non-commercial enjoyment within the app. Users must avoid:

If you notice any issues related to intellectual property on WePlay, such as someone infringing on your intellectual property rights or other violations of our guidelines, please report them to us immediately at support@wejoysg.com. Our team will investigate your report and take appropriate action to resolve the issue swiftly and effectively.

You acknowledge and agree that, in the course of using WePlay GenAI Services, you shall not engage in any of the following:

You acknowledge and agree that when uploading, producing, publishing, transmitting, or disseminating non-authentic content generated through the Services, you must disclose whether the content was entirely generated by artificial intelligence or substantially edited using AI tools. You shall use content generated through the Services in compliance with applicable laws and regulations and shall not, by technical means, delete, alter, or conceal any associated labels or identifiers. If any user or third party independently deletes, alters, or conceals identifiers associated with content generated through the Services, resulting in confusion or misidentification by others, WePlay shall bear no liability whatsoever.

We understand that there may be instances of behaviors not explicitly mentioned in the Community Guidelines that are reported by users. Such behaviors will be reviewed by us, and if they are deemed detrimental to the rights of users and WePlay, they will be considered a violation of the WePlay Rules.

Given the potential for significant harm, actions that occur outside of WePlay can still impact our community and violate our guidelines. To ensure a safe environment for all users, especially minors, we evaluate off-platform behaviors that may threaten our users' safety and take appropriate action to protect them.

Our enforcement measures are designed to maintain a safe and enjoyable environment for all users. If a content or user violation is determined, we may take the following actions based on the severity of the violation.

If content is found to be in violation of our guidelines, we reserve the right to remove it. You will be notified of the removal either at the time of posting or through an in-app message.

In certain cases, we may impose limitations on the functions of your account. This can include restrictions on posting content in public areas of the app, direct messaging to other users, or payment features. The duration of these limitations may vary based on the nature of the violation.

If the violation is significant, we may suspend your account temporarily to prevent further violations and protect other users and the platform. The duration of the suspension will depend on the severity of the violation.

In extreme cases, we may permanently suspend your account, which entails removing it from our platform entirely. If your account is permanently suspended, you will be notified of the violations, and the reason for the suspension. Additionally, you may be restricted from creating new accounts to prevent future violations.

In cases of severe violations, to prevent evasion of our enforcement measures, we may blacklist the devices associated with the offending accounts.

If your virtual items, such as Gold, or account are obtained through means that violate our guidelines, we reserve the right to take corrective action. This may include, but is not limited to, deducting the relevant virtual items, invalidating completed transfers or gifts, and implementing other appropriate measures. In cases where virtual items in your account are under dispute, we may temporarily freeze the affected items.

Depending on the nature of the violation, we may also apply other enforcement actions. This can include issuing warnings, flagging content as inappropriate or explicit, or implementing additional measures specific to the content or account in question.

If you believe that our enforcement actions regarding your content or account are not appropriate or require re-evaluation, please contact us for a re-review. We are committed to maintaining fairness and accuracy in our enforcement processes.

Dear users,

We would like to inform you, that upon deletion of your account, we will promptly delete your personal information to ensure it cannot be retrieved or accessed, unless otherwise required by applicable laws and regulations. It is important to note that the deletion of your WePlay account is irreversible, and we recommend that you take responsibility for backing up any account-related information and data. If you understand and agree to the deletion Terms, and you still wish to proceed with the account deletion, please indicate your agreement by checking the box provided on this page. By checking the box, you are declaring that you have read and agree to the entirety of the "Deletion Terms."

If you have any questions or require further assistance, please don't hesitate to contact us via email at support@wejoysg.com or utilize our online customer service for direct communication.

Prior to initiating the deletion process, please ensure that all services associated with your WePlay account have been properly addressed.

If you still wish to proceed with the deletion of your account, please ensure that your account meets the following conditions simultaneously:

（1）Account Safety. Your account should not be at risk of being compromised or stolen. For example, if you have recently linked your account to a phone number or changed your linked phone number within the past 3 days, your deletion request may be denied for security reasons. Please try again after 3 days.

（2）Proper Handling of Virtual Rights and Interests. Any virtual rights and interests associated with your account, such as Gold, red packets, gifts in the Bag, items, rings, clothes, or VIP Membership must be appropriately managed. Failure to do so may be interpreted as voluntary abandonment of these rights and interests. Please note that deleting your account will result in no refunds or compensation for any remaining virtual rights and interests. For your protection, if your account has a significant amount of Gold or an active VIP Membership, your deletion request may be denied.

（3）Removal of Game Room Owner Status. In the case of being the room owner of Game Room, please exit the game and close the Game Room to ensure your removal of corresponding status.

（4）Withdrawal from All Virtual Relationships. Before initiating the deletion process, you must terminate all virtual relationships, including Family, Couple, or Mentorship. If your account has an equipped wedding ring, please remove it to prevent impacting your partner's rights. Additionally, ensure that your account is withdrawn from any affiliated family to avoid affecting the rights of your family members.

（5）Termination of Contracted Host Status. If you are a contracted host with us, please contact the host administrator to have your contracted status removed. Failure to do so may affect the settlement of your host assets on the platform.

（6）No Account Disputes. If your account involved in any ongoing disputes, including complaints and reports initiated by you or against you, as well as any breaches of WePlay Terms of Service, Community Guidelines, and any policies, your deletion request may be denied until these disputes are resolved.

Please note that the account you request for deletion must be under your ownership. If your account meets the above conditions, we will permanently delete your account and your personal information after 15 days. During this hesitation period, you can cancel the deletion request by logging in to your account.

Following the deletion of your WePlay account, please note the following effects:

（1）Irreversible Deletion. Upon completion of the account deletion process, please be aware that the deletion is permanent and cannot be reversed. All user data, including profile information, posts, messages, and any other associated contents, will be permanently deleted.

Notwithstanding the provisions above, if your account has previously been suspended or subjected to other measures by us due to violations of laws and regulations and/or the applicable agreements and rules of our service, we may retain data related to these violations for an additional peroid of time following account deletion, as necessary to protect the legitimate rights and interests of you and other relevant parties. The retention period may vary depending on the type of content and the type of violation.

Please note that, in compliance with local laws and necessity, certain personal data may be retained in an anonymized form to ensure that data subjects cannot be identified.

（2）Termination of Services. Account deletion will result in the termination of our services to you, which shall be governed by the respective rights and obligations outlined in the Terms of Services and Privacy Policy, except for those obligations that, by their nature, cannot be terminated.

（3）Responsibility for Account Behavior. The deletion of your account does not exempt or mitigate your responsibility for any actions or behavior conducted on the account during its active usage. Please note that the deletion of your account cannot remove the restrictions due to any violation of our policies and applicable laws.

Please note that WePlay may not be able to fulfill account deletion requests in certain circumstances due to jurisdictional requirements. The reasons may include, but are not limited to, the following:

（1）Compliance with laws, regulations, or official orders requiring the retention of the account.

（2）Safeguarding security, public health, significant public interests, or ensuring the right to freedom of expression and information.

（3）Protecting life, physical integrity, or the legal rights and interests of any individual.

（4）Facilitating the establishment, exercise, or defense of legal claims, as well as criminal investigations, prosecutions, trials, or enforcement of judgments.

（5）Fulfilling contractual obligations or providing requested goods or services to the data subject.

Latest updated: January, 2025

WePlay has a zero-tolerance approach to any acts of abuse, exploitation and/or sexualization involving children. Any users not upholding WePlay's policies for protecting minors as outlined below face removal from WePlay and potential actions by law enforcement.

WePlay uses automated and manual systems to detect underage activity as well as Child Sexual Exploitation and Abuse ("CSEA"). Any attempt to circumvent these systems is prohibited. Prohibited activities include but are not limited to actions such as:

（1）Sexualization of Minors and CSAE (Child Sexual Abuse and Exploitation)

（2）Harmful or Dangerous Acts Involving Minors

Users convicted of crimes against children, including but not limited to sexual assault, physical abuse, neglect, or trafficking, are strictly prohibited from using WePlay.

（1）Enforcement Measures

（2）User Education

We educate users on child safety through:

If you become aware of child exploitation or abuse outside WePlay, we recommend contacting the following resources based on your location:

WePlay continuously evaluates and improves its policies, systems, and practices to uphold the highest standards of child safety. We aim to make our platform a safe and inclusive space for everyone.